Support
Friendly, practical support that shows up when it matters most.
Affordable IT · Canadian owned
Swipe Your I.T. Problems Away With Us!
At Gneeks, we make tech troubles disappear—fast, affordably, and with top-tier expertise. Smart solutions, straight answers, and real peace of mind.
Tech chaos ends here
Smart help without the bloated price tag.
Whether you’re battling bugs, network nightmares, or hardware headaches, our skilled team delivers solutions that actually work. We combine high-quality service with budget-friendly pricing, so you get the best without breaking the bank.
IT services
What We Offer...
The practical support of a full IT department, scaled for small and mighty businesses.
AI, Automation & Custom Solutions
AI and automation that cut out the repetitive work, plus technology shaped around the way your business actually works.
Education & Training
Clear training that turns everyday users into confident tech pros.
Security
Modern protection with real-time monitoring and zero-day defence.
Remote Management
Proactive system management from anywhere, before problems start.
Backup & Recovery
Reliable backups that keep your data ready to bounce back.
Consultation
Simple, honest, one-to-one guidance without the jargon.
24/7 Monitoring
Around-the-clock alerts and automation that protect your uptime.
Design Services
Distinctive digital and print creative that stops the scroll.
One simple plan · All you need
We Got Your Back...
Bring the benefits of an IT department to every endpoint.
$139CAD / PC / month
No minimum. No setup fee. Start with one PC.
- Simple subscription plan
- Remote management
- Consultancy
- 24/7 monitoring
- Data assistance
- Tech business processes
- Employee training
- Customized solutions
Monitoring and automated fixes run 24/7. Human support is 9 AM to 5 PM ET, Monday to Friday. Hardware, software licences, components and replacements are billed separately.
About Gneeks
What Makes Us GNEEKS...
Who are we?
Proudly Canadian. Proudly practical.
We are a proudly Canadian-grown company with an eye for business and a mind for tech. We’re a startup that wants to cut through bureaucracy, help Canadian businesses, and make a global impact with creative ideas and service.
In short, we provide IT services, consultation, and more for everyone. We believe everyone should have affordable access to technology advice, consultation, and services.
We are GNEEKS!
Mission & vision
Tech help for the underdogs.
We’re on a mission to make quality tech services and consultation accessible, affordable, and jargon-free. No bloated costs, no gatekeeping—just real support for real hustlers.
We specialize in helping SMEs: the small and mighty businesses that deserve more love. Think of us as your IT department, minus the overhead.
And solo heroes? We see you too. Whether you’re launching a passion project or just wondering “how do I Google?”—we’re here for all your tech needs.
FAQs
Have Any Questions?!
Straight answers about support, security, onboarding, pricing, and what happens when an issue needs hands-on help.
What does the team handle as a remote IT department?
We manage IT from end to end. This includes monitoring, automation, remote fixes, alerts, patching, performance tuning, backups, and Dark Web ID leak checks.
How does the team monitor systems without being on-site?
We monitor devices through secure software that reports issues in real time. We remote in only with permissions provided, and we follow strict privacy rules under PIPEDA.
How fast does the team respond when something breaks?
Automation handles most routine issues instantly, around the clock. Human response stays between 5 and 15 minutes during our support hours, 9 AM to 5 PM Eastern Time, Monday to Friday.
Are updates, alerts, monitoring, and routine fixes handled automatically?
Yes.
How does the team keep systems secure?
We use industry-standard premium security tools with zero-day threat detection, ransomware defence, and real-time protection.
What happens if a device needs a reboot during work hours?
The device receives a restart request, and the user can approve or decline. We also notify through email or WhatsApp.
How does the team manage maintenance without disrupting work?
We perform maintenance after hours so devices stay ready for the next workday.
Which platforms does the team support?
We support Windows, macOS, and Linux.
How long does onboarding take?
Onboarding depends on the number of endpoints. The full process is designed to finish within one business day with minimal user involvement.
What types of issues can the team fix remotely?
We handle most software-related issues remotely, including performance problems, patch failures, missing updates, service crashes, system resource spikes, offline alerts, app errors, security notifications, antivirus actions, automation issues, and routine maintenance tasks.
What happens if something can’t be fixed remotely?
We partner with local PC repair services. If a device has a hardware issue, a technician can be dispatched to handle it.
How is pricing structured?
We charge 139 CAD per endpoint per month. If you prefer yearly billing, we provide a 10% discount on annual plans.
Is there a minimum number of devices, or a setup fee?
No to both. You can start with a single PC, and there is no onboarding or setup fee.
Are long-term contracts required?
No. We do not lock anyone into long-term commitments. Monthly billing is standard, and yearly billing is optional with a discount.
How is support provided?
We provide support through WhatsApp, email, and phone when required, 9 AM to 5 PM Eastern Time, Monday to Friday. Monitoring and automated remediation continue around the clock.
What if I need physical or on-site IT assistance?
We can coordinate with your preferred or local technician, and we work with trusted partners in some areas. We stay involved throughout the process. Simple installations may be covered case by case; new hardware, software, components, and replacements are charged to the client.
Enhance Your Digital Space!
Tell us what’s getting in your way. A Gneek will get back to you.
Coffee break
Stuck Waiting On A Reboot?
Everything above is the serious part. This is not. Outrun the bugs while that update finishes. No ads, no trackers, nothing saved - we built it ourselves, same as everything else here.
Space or Up to jump ·Down to duck · or just tap the screen